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Oct 28,  · Customer service scenario Angry customer Try this scenario with Dashly saved replies. 7 days for free. In nearly every difficult customer service scenario I mentioned above was an irate customer. Dealing with each of them, Kevin was polite. But there is a line between anger and Agshowsnswted Reading Time: 7 mins. Sep 04,  · Vague Customer. Scenario: A customer feels like they know what they want, but seems to have difficulty expressing it. Tips: This customer scenario puts an extra burden on you and your customer service representatives to gain more information about their needs. Think about what details you and your team need to know in order to better be of service. Oct 05,  · Describe a time you collaborated with a peer to solve a problem. Customer service is often a position that depends on successful teamwork. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Read more