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Oct 31,  · Active Listening Techniques Technique Purpose To Do This Example Encouraging To convey interest. To encourage the other person to keep talking. Don’t argue or disagree. Use Neutral words. Use varying voice intonations. “Can you tell me more?” Clarifying To help you clarify what is said. To get more information. To help the speaker seeFile Size: 91KB. Effective communication skills are fundamental to good interactions between two or more people. This book, An Introduction to Communication Skills, is the first in the series. It starts by explaining more about the theory and nature of communication, then moves on to discuss effective spoken communication, the. See our pages: Employability Skills and Customer Service Skills for more examples of the importance of listening in the workplace. Good listening skills also have benefits in our personal lives, including: A greater number of friends and social networks, improved self-esteem and confidence, higher grades at school and in academic work, and even better health and . Read more

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